Please be aware that the doctor or nurse will often not be able to give advice over the phone or emails. Patients are urged to visit the clinic in person whenever necessary because Deakin Medical is well aware of the possibility of giving inaccurate advice over the phone. For medico-legal reasons, patients are advised to schedule an appointment to obtain the results of investigations. The receptionists, nurses, and doctors other than the one who ordered the test will not call you to share the results of investigations.
Test Results
Test results are checked by your doctor when they are received at the clinic. Results may be delivered electronically, faxed, or posted. Your doctor will note if the results are satisfactory or whether he or she wishes to speak to you or wants you to make an appointment. Reception staff will contact you to make an appointment if directed to do so by your doctor. If you do not hear from your doctor, please do not assume that “no news is good news” and always
confirm your result by calling the clinic. Your doctor may call you directly if the result is urgent.
The time it takes for radiology and pathology results to come back to your doctor varies depending on the test requested and whether or not samples have to be sent out of Mildura for testing. Your doctor can advise you on how long it might take for the results to be available.
For future reference, please make sure you pick up your film or CD from radiology if you had an X-ray, CT scan, or ultrasound.
